Conditions d’utilisation

Terms & Conditions

Last Updated: 02 July 2026

Welcome to sanqe.

These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

Eligibility

By using our website or placing an order, you confirm that:

The information you provide is accurate and complete.
You are legally able to enter into a binding agreement.
You will use our website only for lawful purposes.

Products

We make every effort to display our products as accurately as possible.

However, due to differences in screens, lighting and photography, actual colours and product appearance may vary slightly.

We reserve the right to:

Modify product descriptions
Correct errors
Update prices
Discontinue products without prior notice

Pricing

All prices are subject to change without prior notice.

Depending on your location, prices may not include:

Customs duties
Import fees
VAT or GST
Local taxes

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Orders

After placing an order, you will receive an order confirmation by email.

Please note that this confirmation does not constitute acceptance of your order.

sanqe reserves the right to refuse, cancel or limit orders due to:

Pricing errors
Product availability
Suspected fraud
Payment verification issues
Violations of these Terms

If payment has already been received, an appropriate refund will be issued where applicable.

Payments

We accept secure payments through Shopify Payments and all payment methods displayed during checkout.

Orders are processed only after successful payment authorization.

Payments that cannot be verified may result in order cancellation.

Shipping

Delivery times shown on our website are estimates only.

Delays may occur due to:

Customs inspections
Weather conditions
Transportation disruptions
Public holidays
Carrier delays
High order volumes

sanqe is not responsible for delays outside of our reasonable control.

Order Cancellations

Orders may be cancelled within 15 minutes after being placed.

After processing has begun, cancellations are no longer possible.

Customers may still request a return in accordance with our Return & Refund Policy.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

By placing an order, you confirm that you have read and accepted this policy.

Nothing in these Terms limits any mandatory consumer rights under applicable law.

Intellectual Property

All content on this website, including but not limited to:

Logos
Brand names
Product names
Images
Videos
Graphics
Text
Designs
Website layout

is the exclusive property of sanqe or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to our systems
Upload malicious software
Interfere with website functionality
Submit false or misleading information
Abuse our customer support

Violations may result in suspension or termination of access.

Product Availability

All products are subject to availability.

We reserve the right to:

Limit purchase quantities
Cancel orders due to inventory shortages
Remove products without notice
Discontinue products at any time

Accuracy of Information

Although we strive to keep all information accurate, occasional errors may occur.

sanqe reserves the right to correct errors relating to:

Pricing
Product descriptions
Availability
Promotions
Shipping information

without prior notice.

Third-Party Services

Our website may contain links to third-party websites or services.

sanqe is not responsible for:

Third-party content
External websites
Third-party policies
Products or services offered by others

Use of third-party websites is at your own risk.

Force Majeure

sanqe shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
War
Government actions
Pandemics
Power outages
Internet failures
Transportation disruptions
Labour disputes

Privacy

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by applicable law, sanqe shall not be liable for indirect, incidental, special or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

Governing Law

These Terms are governed by the laws applicable to sanqe, except where mandatory consumer protection laws in the customer's country provide otherwise.

Nothing in these Terms limits any mandatory legal rights.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our:

Privacy Policy
Return & Refund Policy
Shipping Policy

constitute the entire agreement between sanqe and the customer regarding the use of our website and services.

Policy Updates

sanqe reserves the right to update these Terms & Conditions at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review these Terms regularly.

Contact

If you have any questions regarding these Terms & Conditions, please contact us.

sanqe

Email: info@sanqe.ch

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