Widerrufsrecht
Return & Refund Policy
Last Updated: 02 July 2026
Thank you for shopping with sanqe.
If you are not completely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully before submitting a request.
Return Period
Eligible items can be returned within 14 calendar days of receiving your order.
Returns submitted after this period may not be accepted unless required by applicable law.
✓ Return Requirements
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- Free from stains, perfume, makeup, odors or pet hair
- Returned with all original tags attached
- Returned in the original packaging whenever possible
Returns that do not meet these conditions may be refused.
✓ How to Request a Return
Please submit your request through our Return Portal.
Your request should include:
- Order Number
- Full Name
- Email Address
- Product(s) you wish to return
- Reason for the return (if applicable)
To help us process your request quickly, please upload clear photos or videos of the item.
Once approved, you will receive:
- Return Authorization
- Return Instructions
- Return Shipping Address
Please do not send any items before your return request has been approved.
Non-Returnable Items
Unless required by law, the following items cannot be returned:
- Gift Cards
- Personalized or custom-made products
- Final Sale items
- Clearance products
- Opened beauty, cosmetic or fragrance products
- Products excluded for hygiene or health protection reasons
Return Shipping
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- Please package returned items securely.
- We strongly recommend using a tracked shipping service.
sanqe is not responsible for returns that are lost or damaged during transit.
Inspection & Refunds
Once your return has been received, it will be inspected.
Inspection may take up to 14 business days.
If approved:
- Your refund will be issued using the original payment method where required by law.
- Refund processing times depend on your payment provider.
- Please allow several business days for the refund to appear in your account.
If your return is rejected, you will be notified by email.
Exchanges
At this time, sanqe does not guarantee direct exchanges.
If you require another size or product, please contact us before returning your order.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please include:
- Order Number
- Description of the issue
- Photos of the product
- Photos of the packaging
Our team will investigate your claim and provide an appropriate solution.
Order Cancellations
Orders may be cancelled within 15 minutes after they have been placed.
After this time, orders enter processing and can no longer be cancelled.
If applicable, you may still return the item after delivery according to this policy.
Customs & Import Fees
International orders may be subject to customs duties, VAT, import taxes or other local fees.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Fraud Prevention
To protect both our customers and our business, sanqe reserves the right to refuse returns, refunds or cancellations in cases of:
- Suspected fraud
- Abuse of the return policy
- Unauthorized payment activity
- Violations of our Terms & Conditions
Limitation of Liability
To the maximum extent permitted by applicable law, sanqe shall not be liable for indirect, incidental or consequential damages arising from the use of our products or services.
Nothing in this policy limits any rights that cannot legally be excluded.
Policy Updates
sanqe may update this Return & Refund Policy at any time.
Any changes become effective immediately upon publication on our website.
Contact
If you have any questions regarding returns, refunds or cancellations, please contact us.
sanqe
Email: info@sanqe.ch