Contact information
Contact
Last Updated: 02 July 2026
At sanqe, we're committed to providing excellent customer support. If you have any questions regarding your order, products, shipping, returns, or general inquiries, we're happy to help.
Customer Support
Email: info@sanqe.ch
We aim to respond to all inquiries within 1–3 business days.
Please note that response times may be slightly longer during weekends, public holidays, or periods of high inquiry volume.
✓ Order Inquiries
To help us assist you as quickly as possible, please include the following information:
- Full Name
- Order Number
- Email Address
- Description of your inquiry
✓ Business Hours
Customer Support is available:
Monday – Friday
Response times may vary depending on inquiry volume and time zone differences.
✓ Returns
Before returning any item, please contact us by email.
Return requests must be approved before products are sent back.
Once your request has been reviewed, you will receive:
- Return Authorization
- Return Instructions
- Return Address
Please do not send any items without prior approval, as unauthorized returns may be refused.
Business Information
Business Name:
sanqe
Customer Support Email:
info@sanqe.ch